OUR GUIDE
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Arrival
Check-in: 15h00
You can check-in starting at 15h. If you want to check-in before (maximum 2 hours before), please let us know in advance as it may be possible.
Directions
Rua do General Torres 28,
4430-106, Vila Nova de Gaia,
Porto, Portugal
GPS: 41.138364, -8.610042
PARKING
We have an outdoor car parking space available for our guests 350 meters far from Douro Riverside, free of charge, but subject to request.
SHOP
In case you want to surprise your partner or guarantee a more comfortable arrival, we provide several packages that if bought in advance, makes the first day stand out.
Have a look and if you want something different or have a suggestion, let us know.
During the stay
SAFETY
For your own safety and security, we have surveillance cameras installed to monitor the entrance access. We have also installed inside your flat smoke and carbon monoxide detectors.
Fire Extinguishers: Just outside the flat
First Aid Kits: In the bathroom
Emergency Exits: Leave your flat and go down the stairs and leave the building
Emergency Number: 112
CONTACT INFORMATION
We don't have WhatsApp or iMessage.
PT: +351 308 801 544
E-mail: hello@douroriverside.com
HOUSE RULES
Smoking indoors is not permitted.
Sorry, no pets are allowed.
Please respect other guests.
Nearest "Handy places to know"
SMART TV
Feel free to login with your Netflix or Spotify accounts and use the features of the Smart TV.
Air Conditioning
If the temperature of the bedroom doesn’t suit you, feel free to turn it on, either to warm up or cold down. In the winter, it may take 5 minutes for the AC start working after turning it on.
HEATING
In each living room/kitchen & bathroom there are eletric heaters that also can be used during the winter to heat the other side of the apartment. To Turn it ON/OFF you need to find the button either on the right side of the equipment or on it's back. Feel free to use it, but please turn it off when you are not inside.
Please don’t put towels or clothes on top of the heaters.
KITCHENETTE
The kitchenette is equipped with refrigerator (fridge), microwave, coffee machine, toaster, electric boiler, ceramic hob as well as with pans and frying pans, dishes, glasses and cutlery so that you can prepare your meals and eat watching the outstanding views of the Douro river.
SOFA-BED
We only leave the bed sheets and pillows for the sofa-bed when the number of guests are greater than 2. If you want to use it let us know in advance.
ONE SET OF EXTRA TOWELS
Inside your wardrobe, you will find robes and an extra set of towels that you might use during your stay, free of charge. We don’t offer daily service, so any request of extra towels besides the one inside the wardrobe might be charged.
LEAVING
CHECK-OUT: 12H00
The cleaning service may arrive shortly. You may stay a little longer till they arrive, but please cooperate with them when they arrive as they have a limited time and we normally have guests coming in the same day.
LUGGAGE
Filipe and his team at CICLO EBIKES, the rental e-bike shop below Douro Riverside, have been kind enough to assist our guests by letting them drop their luggage while waiting for check-in or after check-out. So, if you need to, you can drop the luggage with them; just be aware of their business hours. They close for lunch between 13H00 and 14H30.