Privacy Policy | GDPR
This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.
Last Updated: 1st of May of 2020
What data do we collect?
We collect the following data:
Personal identification information (First Name, Last Name, email address, phone number,, country, etc.)
Confidential information (Passport Number / ID Citizen Card, Expired Date, Country of Issuing, etc)
How do we collect your data?
You directly provide to us with most of the data we collect. We collect data and process data when you:
Book an apartment with us;
Sign up for any of our newsletters;
Voluntarily complete any of our forms;
Voluntarily complete a customer survey or provide feedback via email;
Use or view our website via your browser’s cookies;
Douro Riverside may also receive your data indirectly from the following sources:
Expedia Group;
Airbnb.com;
Booking.com;
Or any other channel any of our partners have and you might use to stay with us;
How will we use your data?
Douro Riverside collects your data so that we can:
Process your booking and manage your account;
Email you with special offers on other products and services we think you might like;
Provide you with a service that best suits you;
We don’t engage on the business of selling or sharing your data with third party companies that may profit with your data.
When Douro Riverside processes your order, it may send your data to, and also use the resulting information from, credit reference agencies or payment gateways to prevent fraudulent purchases.
How do we store your data?
Douro Riverside securely stores your data using different SaaS (Software as a Service). Those software providers, are responsible to take the security precautions to secure your data.
Douro Riverside will keep your confidential data until 3 months after your check-out date. Once this time period has expired, we will delete your data by removing from our servers.
Marketing
Douro Riverside would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Douro Riverside from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email us at hello@Douro Riverside-ebikes.com
What are your data protection rights?
Douro Riverside would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Douro Riverside for copies of your personal data.
The right to rectification – You have the right to request that Douro Riverside correct any information you believe is inaccurate. You also have the right to request Douro Riverside to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Douro Riverside erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Douro Riverside restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Douro Riverside’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Douro Riverside transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@douroriverside.com
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
How do we use cookies?
Douro Riverside uses cookies in a range of ways to improve your experience on our website, including:
Understanding how you use our website;
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – Douro Riverside uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Douro Riverside uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Douro Riverside sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Douro Riverside website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Douro Riverside keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1 May 2020.
How to contact us
If you have any questions about Douro Riverside’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: hello@douroriverside.com
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Douro Riverside has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Email: hello@douroriverside.com